REFUND POLICY

Due to the unique and handcrafted nature of our products, we do not accept returns or issue refunds.

If you are unsure of sizing or have any questions about specific products or custom items, please email eartherngems@gmail.com and I will be happy to assist you.

All Sales Are Final

Due to the custom and handmade nature of our pieces, returns are not accepted at this time. Since items are made-to-order, please make sure you have the right sizing prior to purchasing. If you are not sure about sizing or have any questions at all, feel free to ask us at eartherngems@gmail.com and we'd be more than happy to answer them. While we do our best to make sure all pieces are carefully crafted, accidents do occur. If something is sent incorrectly or if a mistake has been made, please notify us within the first 7 days of receiving your shipment and we will do our best to resolve the issue. We reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or have been misused.